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Shipping & Returns

Returns Policy

Return for Refund: You may return most new, unopened items within 30 days of delivery for a full refund less any shipping charges. Any exceptions are specifically noted in the product information. Returning opened items within 30 days of the date of purchase, you will receive a refund less a 15% restocking fee and any shipping charges. 

You should expect to receive your refund within 30 days of giving your package to the return shipper.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return for warranty service: If your telescope is under warranty, simply log into your account and click on the return Item(s) button. Be sure to email and let us know what the issue is. Return it fully insured and packed carefully as it was when we shipped it to you. We will repair it free of charge and ship it back to you within 30 days. Transportation to and from our warranty facility is the customer's responsibility. We will let you know if there will be any delays for parts, etc. Normally this does not happen. 

Shipping

We ship worldwide but there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound

Ordered items are generally shipped within 2 business days of the order, often on the same day. We ship via Federal Express. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing.

Federal Express deliveries occur Monday through Friday, excluding holidays.
If you require overnight, 2 day or three day express shipping, merely select the method during the online order process.

Sales Tax 

Out of state orders WILL NOT be charged sales tax. California orders and/or orders being shipped to a California address will be charged 7.5% sales tax.

All specifications and prices are subject to change without notice.